In my ten years at Hilti, I’ve worked in finance, customer service and now sales. This kind of variety is not at all unusual here.

I start my day at around 7.30am, which is when I’ll review my plan and where I’m going. I usually know which customers I’m going to visit and I spend a lot of time with them, not only in their office but on site too.

It’s all about forging relationships with our customers, understanding their businesses, seeing what they do every day and getting our hands on the tools. It’s by building this picture that I can come up with the solutions they need. It’s also really fun.

At Hilti, it’s never hard-hit, one-off selling. It’s about partnering with customers for the long term, making their lives easier and helping them grow their business.